We started out as a specialist bootfitting store, and have since developed into a one stop ski shop, with a focus on premium products and customised service. In terms of ski and snowboard boots we sell, repair, and customise, providing all the service you need from our highly skilled bootfitters. In regards to retail products, our staff will go the extra mile to ensure you get not only the best product, but the best product for you.

Ski and snowboard boots, skis and ski bindings, snowboards and snowboard bindings, outerwear, gloves, goggles, baselayers, winter footwear, custom footbeds, boot related accessories, heated socks and batteries, ski/snowboard bags, and boot bags. For more of an idea of what we have available, you can visit our online store.

Our stores are typically the least busy between the hours of 10am-2pm, so if you are looking for a quick fix, this is the best time to visit.

Step 1 – You will start by sitting down with your bootfitter, answering some questions about your skiing or snowboarding, and then having your feet measured while we conduct a biomechanical assessment.

Step 2 – Try on 2-3 pairs of boots as chosen by your bootfitter, this is generally all that is required to make a selection as we will have a fairly good idea of what will work for your feet after step 2.

Step 3 – Choose a custom liner (optional) to enhance the comfort and performance of your ski or snowboard boot.

Step 4 – Have the caste for your custom footbed made, this custom insole is created uniquely for your foot and is recommended for all skiers and snowboarders.

Step 5 – Have your boot liners custom moulded to fit you, on some models of ski boots we will heat mould the entire shell also, though this is often not an option nor necessary.  

Step 6 – We finish your custom footbeds and any other custom modifications on an as needed basis, usually if you had your boots fitted in the afternoon/evening this work is done overnight ready for collection the following morning.

Step 7 – Return to the store once custom work is completed to try on the boots and to ensure everything feels perfect.

Step 8 – After riding in your boots for a few days, come back and see us if you need any custom adjustments made. This after service is available at any of our three stores and is done free of charge for the first two seasons, or for the first 30 days of skiing, whichever comes first. For more information see our Fit Guarantee.

As general rule, this process takes approximately 1.5 hours for ski boots, and 1 hour for snowboard boots, however it is subject to change depending on your needs.

Yes you can book an appointment for new boots, custom footbeds, and custom liners, though it is not strictly essential as we do welcome walk-ins, click here to book an appointment. For custom boot modifications to the boots that you already own, we do not take appointments, and instead deal with these jobs on a walk-in basis only.

We use a digital waitlist system called Waitwhile, which allows you to monitor your position in the queue directly on your phone. When you arrive in-store you can join the waitlist by scanning the in-store QR code, if you do not have access to internet however you can ask the front of house staff to get you on the waitlist.

Please stay in-store or nearby while waiting. If you’re not back within 5 minutes of being notified via the Waitwhile app, we’ll move on to the next person. If you do not have access to internet, please let the front of house staff know so that they can notify you in person when your turn comes up.

While waits can vary, the line often moves faster than expected. If you need an estimate, we’ll provide the most accurate timing possible based on real-time updates from our team.

We may triage the waitlist to address smaller jobs during downtime in fittings. This means minor boot modifications, repairs, or stretches can sometimes skip ahead if a fitter has 10-20 minutes available, as there are often short periods of downtime during a bootfitting, for example during the heat moulding process.

No, going on the waitlist varies in the way that we don’t allocate a specific time slot for you, and instead we will see you as soon as we can. For this reason we recommend that you remain near the store after putting your name on the waitlist, as if you are notified via our digital waitlist and you take a long time to make it back in, you will forfeit your position.

If you are late we will be forced to cancel your appointment, even if it is for reasons outside of your control. We understand that there are challenges navigating around Japan in wintertime however we cannot neglect customers who have made it in for customers who have not yet arrived, and for this reason we ask that you allow yourself additional time to reach our stores.

If you are running late please give us a call and we will attempt to reschedule your appointment. Alternatively if you arrive and have missed your appointment we will still do our best to accommodate you by putting your name on the in-store waitlist, and our bootfitters will get to you as soon as possible.

There are times when we will fall behind which may mean that you have to wait a little longer to be seen. We understand that this is frustrating however we thank you in advance for your patience.

When you buy a pair of boots from us with custom footbeds, we guarantee that you will be satisfied with the fit of the boot for the first two seasons. If the boot doesn’t fit quite right you can come back and receive custom modifications from our bootfitters at any of our three stores, free of charge. For full terms and conditions see our Bootfitting Guarantee page.

The time taken really depends on what you need done and we prefer not to put too much weight behind our estimate, however as a general rule boot customisations take anywhere between ten minutes and an hour of your time, and will often take longer for us to complete the task. For example if you come in for a boot punch it may take less than ten minutes of your time to identify the issue and at least an hour for the bootfitter to complete the task, and in some cases the task may be completed overnight.

We are happy to make adjustments/customisations to boots that you already own, however a key part of bootfitting is starting with the right boot. The best way for us to make that happen is to guide you into the right boot when you make your initial purchase, as expert guidance is part of the fitting process. We often have people come in with a brand new pair of boots that are completely wrong for them and are asked to make them fit, and the reality is that you will generally have a subpar experience if the boot is completely wrong from the beginning. This is why we recommend that if it is time for new boots – buy them from us! We can then make all the adjustments necessary at no extra cost, as per our bootfitting guarantee.

Bring the ski or snowboard socks that you would usually ride in, and your custom footbeds if you already have them. If you don’t have either of these there is no need to worry, we can supply you with new footbeds and socks during the bootfitting process.  

As a general rule the latest we can take walk-ins for a bootfitting is one hour before closing time, as once the doors close we usually have loads of boot work to finish as it is, and our staff cannot stay at work all night. To avoid disappointment please give us a call if you are coming in near closing time, as we will let you know if we can accommodate you or not.

Yes, the fastest way to get in touch with us is by phone. Although we live in a hyper connected world the reality is we do not have dedicated bootfitters on hand 24/7 to respond to digital messages so if you are wondering why you haven’t yet gotten a response, please call us.

The only way to receive proper bootfitting advice is face to face, so please come and visit us in store so we can answer your questions accurately. Bootfitting is very nuanced and there is a lot that cannot be put into words, so we ask that you visit us in-store if you have complicated questions and we will be able to answer them.

Hakuba phone number: +81 0261-85-0151

Niseko Hirafu phone number: +81 0136-55-5695

Niseko Village phone number: +81 0136-44-1181

We don’t list our workshop prices online as what service you need is hard to determine without the advice of a bootfitter, though as a general rule our labour charge is ¥10,000 per hour. When you purchase boots from us new, we don’t charge extra for labour costs within the first two seasons of purchase, or 30 days skiing (whichever comes first). For more information on this see our Bootfitting Guarantee Page.

Yes, we carry a limited range of Step On® boots from Burton and Nitro.

Yes, our available products differ depending on which store you visit and what we still have in stock, for more details please contact the store closest to you for more information via phone call, or you can get an indication of what is available where via our online store.

There is an ever growing list of boot repairs that we can make to all types of boots . . . for more info visit us in store! As a general rule if it is a boot and anyone can fix it, we can. Please note that some repairs take longer than others as they require time for glue to set etc, so please give us as much time as possible to make your repairs. Please note that we do not fix things that are not boots, for example ski jackets.

You can get your ski jackets, ski pants and other sewing related repairs done to your ski equipment done at Nuu Studio Niseko, for more information contact them directly.

We endeavour to carry replacement parts that are commonly needed, though available parts vary from store to store so the best course of action is to pop in to the shop with your broken boot and we will do our best to fix it on the spot. If we don’t have the exact part we will hopefully have something that will work, and if not we will do our best to order a part in for you. We’ve said it once and we will say it again, if you need a repair made please bring your boot in! We cannot fix what we cannot see, no matter how well you describe the problem.

Yes! We carry an extensive range of snowboard boots at all stores from Burton, Deeluxe, K2, Nitro, and Ride.

Yes! Boa® is (usually) a very serviceable product, and we keep good stock of Boa® replacement parts. Note: Boa® parts are free as per the Boa® lifetime warranty, however we do charge labour for Boa® repairs if you wish for us to carry out the repair.  

Yes, we carry an extensive range of Boa® equipped ski boots.

No, boots brought online do not include a bootfit guarantee, as we cannot guide you into the right fit without having you sit down with our bootfitters in person. We are more than happy to provide custom boot modifications as needed after you buy boots from our online store, however these modifications will be charged at regular rate.

Yes, we have a great range of winter footwear at our stores.

The sizes of our three stores are much different and although all stores offer the same level of service, we do not carry the same brands in each store. Here is a breakdown of the brands carried in each store, however please note that this is subject to change without notice.

Hakuba: Atomic, Burton, Dynafit, K2 (ski and snowboard), Lange, Nitro, and Tecnica.

Niseko Hirafu: Atomic, Burton, Dalbello, Dynafit, K2 (ski and snowboard), Lange, Nitro, Tecnica, and Ride.

Niseko Village: Atomic, Burton, Dalbello, K2 (ski), and Ride.

We keep our store hours up to date on our Google Maps listings, click on the following links for the respective stores information:

Niseko Hirafu

Niseko Village (Village Sports)

Hakuba

No, we are no longer located inside of the Rhythm Wadano store. Our new location is at Happo, click here for directions.

No we do not, we only provide rental services at our Niseko Village store.

We mount bindings at all Boot Solutions stores, however what bindings we can mount varies depending on location. If you have a specific pair of bindings that you need mounted, please contact us via email with the details and we will let you know whether or not we can help.